Effective Date: 2nd April 2024

1. Introduction

This Return and Refund Policy outlines the guidelines for returns and refunds for digital products purchased from Lead Ex. Our primary address is at 109/4, Becharam Chatterjee Road, Behala, Kolkata – 700034, India. For any queries or concerns regarding this policy, you can reach us at our official contact numbers +91 9830889581, +91 8145507678 or via email at info@leadexindia.com.

2. Digital Products

At Lead Ex, we offer a range of digital products. Please note that due to the nature of these products, they are considered non-returnable and non-refundable.

3. Non-Returnable and Non-Refundable Products

Since digital products are instantly accessible after purchase and are non-tangible, we cannot offer a return or refund on any purchase. We urge you to carefully review your selection before completing your purchase.

4. Exceptions

Notwithstanding the above, Lead Ex may consider requests for refunds in the following exceptional circumstances:

a. Non-Delivery: In the event of a failed digital delivery due to technical issues on our part, customers may request a refund.

b. Product Not as Described: If a product significantly differs from its description or preview, we may, at our discretion, issue a refund.

Such requests must be submitted within [insert number of days] days of purchase and will be reviewed on a case-by-case basis.

5. Contact Us

If you encounter any issues with your digital product or wish to request an exception to our policy, please contact us at the details mentioned above.

6. Changes to Our Return and Refund Policy

Lead Ex reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

7. Acknowledgment

By purchasing digital products from Lead Ex, customers acknowledge and agree to this non-returnable and non-refundable policy.

This Return & Refund Policy is subject to the laws and regulations of India.

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